> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typebot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot

## My workspace is showing Free plan and 200 chats limit

You most likely forgot to set up an `ADMIN_EMAIL` variable or did not sign up using the specified email. You can also set the `DEFAULT_WORKSPACE_PLAN` variable to the value of your choice (`FREE`, `STARTER`, `PRO`, `LIFETIME`, `UNLIMITED`) to attribute the specified plan to all newly created workspaces. Otherwise, you can also directly connect to your database and update the `Workspace` table to change the plan of an existing workspace.

## I can't upload files

You need to add an [S3 configuration](./guides/s3#s3-storage-media-uploads) to your project. If you are self-hosting with Docker, you can [add a S3 service to your docker-compose file](./deploy/docker#s3-storage).

## Authentication fails or users are randomly logged out

When the login page only shows "Check server logs to see relevant error message", the cause is usually one of:

* **`ENCRYPTION_SECRET` was rotated.** Existing sessions and encrypted credentials become unreadable. Restore the previous value, or accept that users will need to sign in again and credentials (Google Sheets, OpenAI, SMTP…) re-created.
* **Builder and viewer have different secrets.** `ENCRYPTION_SECRET` must be identical on both services.
* **`NEXTAUTH_URL` doesn't match the URL users hit.** It must be the public builder URL with the correct scheme. Behind a reverse proxy, forward `Host` and `X-Forwarded-Proto`.
* **Database unreachable or reset.** Check `DATABASE_URL` and that the `User`, `Account` and `Session` tables are populated.

Tail the builder logs while reproducing the sign-in to surface the actual NextAuth / Prisma error.